Privacy
What we collect, and what we refuse to
The short version
We store what you type into a form, plus your browser's user-agent string and the two-letter country your request came from. We deliberately do not store your IP address. We do not sell anything to anyone. The address checker never sends your address to us at all. Email [email protected] and we will delete your record.
What a form stores
Every form on this site posts to one endpoint and writes one row to our database. The row holds only the fields that form actually shows you, which depending on the form may include your first and last name, email address, phone number, company, website, contractor licence number, service counties or territory, ZIP code, your role, what you are trying to solve, and any notes or message you write.
Our contractor matching form also asks for a property address, because a contractor cannot quote work in the first five feet without knowing where the property is. That field is optional in practice: a ZIP code alone is enough to be matched, and you are welcome to leave the address blank and give it directly to the contractor instead.
What we attach that you did not type
- A timestamp. When the form was submitted.
- Your browser's user-agent string. The browser and operating system version your request announced. We keep it to tell real submissions from bot traffic.
- A two-letter country code supplied by our host. Country only, nothing finer.
What we deliberately do not store
Our form handler receives your IP address on every request, as every web server does. It is never written to the database, and that is a deliberate line in the code rather than an oversight. We run no advertising pixels, no session recording, no cross-site trackers, and no marketing tags. This site sets no cookies at all. The only thing kept in your browser is your light or dark mode preference, stored on your own device and never sent anywhere.
The one piece of analytics we do run
Our host, Cloudflare, runs its own privacy-focused Web Analytics on this site, and we look at it to see which pages people actually read. We are telling you this because "no analytics" would be inaccurate, and inaccuracy is the one thing this site cannot afford.
It is not the usual kind. It sets no cookies, does not fingerprint your device, does not follow you to other websites, and does not build a profile of you. It reports page views, referrers, rough location at country level, and general device type, aggregated across everyone. We cannot single you out in it, and we could not tie it to a form submission even if we wanted to. If you block it, the site works exactly the same and we would rather you did that than not visit.
The address checker never sends us your address
The address checker runs entirely in your browser. Your address is never posted to our servers and never stored. To turn an address into a map location the page calls two public geocoding services directly from your browser, OpenStreetMap's Nominatim and Photon, and then queries CAL FIRE's public hazard-zone map layer. Those requests go from your device to those services, so their own privacy terms apply to them, and we never see the result. If you would rather not use a third party at all, look your parcel up on your county's own map instead.
Who else sees your details
- Contractor matching. If you ask to be matched, the point of the form is that a contractor contacts you, so the details you submit are passed to the contractor we match you with. Do not submit that form if you do not want to be contacted.
- Our host. The site and its database run on Cloudflare, which processes requests on our behalf.
- Email delivery. If notification email is switched on, a copy of the submission is relayed through an email provider so it reaches our inbox.
- Nobody else. We do not sell, rent, or trade your details, and we do not share them with advertisers or data brokers.
How long we keep it
Waitlist and newsletter records are kept until you ask us to remove them or the product they relate to is discontinued. Contractor and manufacturer applications are kept for as long as the network membership is active. Contact messages are kept for two years.
Your choices
Email [email protected] from the address you signed up with and ask us to show you what we hold, correct it, or delete it. We will do it, and we will not ask you why. If you are a California resident, the CCPA gives you those rights explicitly, and it also gives you the right not to be discriminated against for using them. We do not sell personal information, so there is nothing for you to opt out of.
Changes
If this page changes in a way that affects what we collect, the date at the top changes with it and the change is noted on the updates page. We are not going to quietly broaden it.